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Frequently Asked Questions

  • How can I place an order?
    You can place an order online anytime through our PRODUCTS or EVENTS page by submitting a contact us forms, located at the bottom of the page. You’ll need to fill in a couple of details such as name, phone number, box type etc. Our team will get back to you within 24-72 hours.
  • Are your products safe for individuals with nut allergies?
    We prioritize the safety of our customers and want to provide transparent information regarding allergens. Some of our products may contain nuts, and it's important to note that our facility also handles nut products. We cannot guarantee that a gift will not come in contact with nuts or nut oil. While we maintain strict protocols to minimize the risk of cross-contact, we recommend that those with nut allergies exercise caution when consuming our products.
  • Are the chocolate dipped berries made fresh to order?
    Yes! Our chocolate dipped berries are made fresh to order, ensuring you receive the highest quality and the most delightful taste experience
  • What should I expect to receive for a chocolate-dipped berry box?
    Our boxes may vary in produce size variations throughout the year. Strawberries have a peak season, which may result in larger-than-average berries during that time; similarly, there are seasons when the berries may be smaller than average. We do our best to ensure the strawberry arrangement design remains uniform.
  • Can I purchase a dipped berry box for same-day pick-up?
    For our preset or custom box orders, we kindly request a minimum order time of 3 days in advance. When it comes to catering, we ask for a minimum notice of 15 days in advance to ensure we can fulfill your requirements. For large orders, we recommend placing your order well in advance of the minimum 3-day requirement to ensure a seamless and exceptional experience.
  • What payment methods do you accept?
    We accept payment via Interact e-Transfer only.
  • How can I customize my order?
    At Sweeter Berries, we believe in offering a personalized experience for our customers. To customize your order, simply follow these steps: Toppings: Choose from our array of delectable toppings, ranging from crushed nuts to sprinkles. You can mix and match to create your perfect combination. Number of Strawberries: Select the quantity that suits your needs. Whether you're ordering a dozen for an intimate gathering or more for a larger celebration, we can accommodate. Strawberry Dipping Chocolate(s): Dive into our range of delicious chocolate coatings. Opt for classic dark, smooth milk, or creamy white chocolate—or mix them to create a your perfect blend. Design: Do you have a specific design in mind? Let us know, and our skilled chocolatier will craft a visually stunning box arrangement to match your vision.
  • What Toppings do you offer?
    Express your creativity by choosing from our diverse selection of toppings. Whether you prefer the crunch of nuts or the sweetness of sprinkles, you're in control. Oreo Crumble Nuts: Crushed Peanuts and Walnuts, Sliced Almonds Shredded Coconut Sprinkles
  • Is delivery available?
    Currently, we exclusively provide delivery service for our catering orders as an optional add-on, subject to an additional fee. The delivery fee may vary based on the location of your event and will be included in the final quote we provide. Please feel free to reach out to our team to get a precise estimate tailored to your specific needs.
  • How long do the Dipped Strawberries last?
    Chocolate-covered strawberries are good to eat for a day when left out at room temperature. If you put them in the fridge, they usually stay fresh for around 24- 48 hours max.
  • What are the key considerations for transporting the chocolate-dipped berries?
    To maintain the freshness and presentation of your chocolate-dipped berries during transportation, consider placing the berries in a flat, surface to avoid tipping and keep them away from direct sunlight. If the weather is warm, you can use an insulated bag to preserve the quality of the chocolate coating or placing them near the Air Conditioner in a vehicle.
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