Frequently Asked Questions
How can I place an order?
You can place an order online anytime through our PRODUCTS or EVENTS page contact us forms. You’ll need to fill in a couple of details such as name, phone number, box type etc. We will get back to you within 24-72 hours.
Can I purchase a dipped berry box for same-day pick-up?
For our preset or custom box orders, we kindly request a minimum order time of 3 days in advance. When it comes to catering, we ask for a minimum notice of 15 days in advance to ensure we can fulfill your requirements. For large orders, we recommend placing your order well in advance of the minimum 3-day requirement to ensure a seamless and exceptional experience.
Is delivery available?
Currently, we exclusively provide delivery service for our catering orders as an optional add-on, subject to an additional fee. The delivery fee may vary based on the location of your event and will be included in the final quote we provide. Please feel free to reach out to our team to get a precise estimate tailored to your specific needs.
What payment methods do you accept?
We accept payment via Interact e-Transfer only.
Are your products safe for individuals with nut allergies?
We prioritize the safety of our customers and want to provide transparent information regarding allergens. Some of our products may contain nuts, and it's important to note that our facility also handles nut products. We cannot guarantee that a gift will not come in contact with nuts or nut oil. While we maintain strict protocols to minimize the risk of cross-contact, we recommend that those with nut allergies exercise caution when consuming our products.
How long do the Dipped Strawberries last?
Chocolate-covered strawberries are good to eat for a day when left out at room temperature. If you put them in the fridge, they usually stay fresh for around 24- 48 hours.
What should I expect to receive for a chocolate-dipped berry box?
Our boxes may vary in produce size variations throughout the year. Strawberries have a peak season, which may result in larger-than-average berries during that time; similarly, there are seasons when the berries may be smaller than average. We do our best to ensure the strawberry arrangement design remains uniform.